FAQs

Products

Most of our designs are hand painted with 100% natural henna And acrylic paints.They are then sealed on with a non toxic, non flammable sealant. In some instances rhinestones and other embellishments are used to enhance the design.

Provided décor pieces are stored and displayed at room temperature, and are not subjected to aggressive handling, the designs can last many years.

Yes with the exception of candles with added rhinestones. Please be aware that candles with rhinestones can be highly flammable and should be used for display purposes only. Some of our candles have rhinestones only at their base, these candles are suitable to burn provided they are burnt out in good time before melting to the foot of the candle.

Sure. If adjustments to design and colour are required please contact us stating the modifications you require and we will do our best to meet your needs.

Yes. Every individual piece in our collection is designed and hand painted by Farrah. As a result of this stocked items that are ordered will almost always be the same, but may be subject to a very slight variation in design and colour.

All items in every collection are unique, all of which appear in our gallery. If for any reason an item is removed from our website please refer to our Facebook or Instagram page for the product code and mention this if you wish to contact us with with your enquiry.

Yes. New and existing surfaces can be painted upon to meet individual requirements. Commissioned based work is charged on an individual basis, please contact us for further information.

Ordering

If you would like to order an item or items from any of the Farrah Azam collections please contact us stating the product codes/s and you will receive a PayPal invoice via email shortly after. This invoice is valid for 7 days and will state the total cost of the product with delivery, and the estimated delivery date. All commissioned based work will receive a quote prior to being invoiced.

We are currently only able to accept payments via PayPal, bank transfer.

Delivery

If you would like to order an item or items from any of the Farrah Azam collections please contact us stating the product codes/s and you will receive a PayPal invoice via email shortly after. This invoice is valid for 7 days and will state the total cost of the product with delivery, and the estimated delivery date. All commissioned based work will receive a quote prior to being invoiced.

Farrah Azam ships worldwide.

UK orders are charged per weight therefore shipping fees will vary, you will be notified of this in your invoice. Please contact us to enquire about the rate of international delivery.

We cannot accept cancellations after an order has been placed, for many orders the work is often started within the same day. changes to an order can be made up to 24 hours of placing it by notifying us through email at info@farrahazam.com. We will confirm any changes before the order is completed.

We are unable to accept returns. In unfortunate instances of failed delivery, or damaged goods, we will do our best to re-send or exchange the order for a new one. Such deliveries will need to be signed for.